Privacy policy

Privacy Policy — Yaqeen

1. Introduction
Yaqeen respects the privacy of its customers and is committed to protecting their personal data. This policy explains what data we collect, how we use it, and your rights regarding it. By using our online store, you agree to the practices described in this policy.

2. Data We Collect
When you make a purchase or contact us, we may collect the following:

  • Full name
  • Phone number
  • Address (for shipping and delivery)
  • Email address (if provided)
  • Order details (products, quantity, payment method)
  • Basic browsing data (device type, pages visited) via cookies

3. How We Use Your Data
We use the data we collect to:

  • Process and fulfill your orders and deliver them
  • Contact you regarding order status or any inquiries
  • Improve your experience on the store
  • Send offers or updates (only if you've opted in to receive them)
  • Prevent fraud and ensure transaction security

4. Sharing Data With Third Parties
We do not sell or rent your personal data to any third party for marketing purposes. However, we may share certain necessary data with:

  • Shipping and delivery companies, to complete your order delivery
  • Our payment gateway (Paymob), in the case of card payments, to securely process the transaction
  • Technical service providers (such as the Shopify platform) that operate the store's infrastructure

All these parties are required to keep your data confidential and use it only for its intended purpose.

5. Cookies
Our website uses cookies to improve your browsing experience, remember your cart contents, and analyze site performance. You can disable cookies through your browser settings, though this may affect certain site functions.

6. Data Security
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or tampering. However, no electronic system can guarantee 100% absolute security.

7. Data Retention
We retain your data for as long as necessary to fulfill orders, meet legal obligations, or improve our services, unless you request its deletion.

8. Your Rights
You have the right, at any time, to:

  • Request access to the data we hold about you
  • Request correction of any inaccurate data
  • Request deletion of your data, unless this conflicts with a legal obligation (such as invoicing records)
  • Withdraw your consent to receive marketing messages at any time

9. Children's Privacy
Our store is not directed at children under 18, and we do not knowingly collect data from this age group.

10. Changes to This Policy
Yaqeen reserves the right to modify this privacy policy at any time. Any changes will be posted on this page, and continued use of the store after posting constitutes implicit acceptance of the updates.

11. Contact Us
For any questions regarding your privacy or data, you can reach us through the store's official contact channels (WhatsApp/Facebook/Instagram).