Refund policy

Return & Exchange Policy — YAQEEN

1. Scope of This Policy
This policy applies to all products purchased through Yaqeen's official store or any authorized sales channel. By completing a purchase, the customer acknowledges agreement to the terms outlined in this policy.

2. Return Window
Customers may submit a return request within 14 days of the delivery date. Any request submitted after this period will not be accepted.

3. Trying Before Use
Every full-size bottle order comes with a free sample of the same fragrance. Testing should be done using the free sample — not the original bottle. This way, you can confirm your choice without opening or using the full-size bottle.

4. Conditions for Return Acceptance
To qualify for a return, the following conditions must be met:

  • The original bottle must be unopened and unused
  • The full packaging must be included: box, cap, bottle, card, outer box, original shipping bag, and sample (if provided)
  • The product must be free of any damage caused by misuse or improper storage
  • Clear photos of the product and packaging must be sent before approval — no request will be processed without photos

5. Inspection Before Approval
Every returned product is carefully and thoroughly inspected at our warehouse before final approval of the return or any refund. If the product does not meet the conditions, the request will be rejected and the product returned to the customer at their own expense.

6. Return Fee
A return fee of 100 EGP is charged for each return request, payable before a courier is dispatched to collect the product.

7. Return Process

  • Contact customer service via WhatsApp/Facebook/Instagram within the 14-day window
  • Send clear photos of the product and packaging
  • Once reviewed and preliminarily approved, the return fee (100 EGP) is collected
  • A courier is dispatched to collect the product
  • After thorough inspection at the warehouse and confirmation that conditions are met, the refund is issued within 7 business days

8. Refund Method
Refunds (after deducting the return fee) are issued only via e-wallet or bank transfer. Cash refunds are not available.

9. Cases Where Returns Are Not Accepted

  • The product is opened or used
  • The full original packaging is missing or damaged
  • Requests submitted after more than 14 days
  • Products purchased under "final sale" promotions

10. Right to Amend
Yaqeen reserves the right to modify this policy at any time without prior notice.